We take a unique approach to computer repair. First, almost all of our lab services are flat-fee based, not hourly charges. That means you will always know what costs you are incurring before we perform the services. Second, when you allow us to perform a Comprehensive Diagnostic on your machine, we will also warranty all in-lab services performed on the same ticket for a full 30 days from the original ticket.
- $59 Flat-fee Comprehensive Diagnostic
- Computer Repair
- Virus/Spyware/Malware Removal
- Performance Tuning
- Data Recovery
- Data Transfer
- System Updates
- Hardware Repair
- Notebook Repair
- Service all makes and models, including servers and specialty systems
- Pickup/dropoff service available
- Rush service available
We also offer a unique configuration service we call EnhanceSecure™ designed to reduce the likelyhood of system infection or malware intrusion. Please call us to learn more about this important protection for your computer.
“My Computer is Still Under Warranty – Shouldn’t I Call the Computer Maker’s Helpdesk?”
The problem with most original equipment manufacturer (OEM) warranties is that it only covers the equipment. It does not cover the information on the equipment! That means that Dell, HP, or whoever is only responsible for getting your in-warranty computer back to running like it did when it came out of their factory. No files, pictures or documents!
More than once we have heard from people who spent hours on the phone with an OEM support tech, only to be walked through the process of completely reformatting and reinstalling Windows. No backup, everything gone – pictures, tax records, everything. And yet, the original problem is either still there, or the computer reinfects immediately because the underlying vulnerability that lead to the problem was never addressed.
We have to bite our lips to keep from telling them that we probably could have saved everything, solved the original problem, and then taken measures to help prevent reoccurance – if they had only called us first.